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Terms & Conditions:



General Terms:  By voluntarily participating in daycare/playcare, boarding/vacations, transportation/shuttles, training, grooming/spa, walks, social interactions and/or BFF organized and/or sponsored events or interactions (collectively and individually “services”) offered by BFF, both paid and complimentary, you are confirming that you agree to the following terms:

It is my understanding that notwithstanding the exercise of due care and control of the attending dogs, whether on my part, those of the other owner/handlers, employees, volunteers and independent contractors (including without limitation all instructors, volunteers, trainees and/or assistants) (collectively and individually the “Releasees”) of BFF (Smith Shore Estates Inc.) that participation in BFF Services are not without risk, not only to myself, but also to family or guests or others who may attend, as well as to my dog, cat or other animal (henceforth referred to as “Pet”).

I will not hold BFF or the Releasees responsible for any direct or indirect damage, loss, injury, illness or parasitic infestation to me, my pet, my agent or anyone under my control. I agree to free the Releasees from any and all manners of action, causes of action, claims, demands and liability of any nature or kind whatsoever whether arising from negligence or any other reason or cause whatsoever.
​I expressly assume the risk of any such damage, loss or injury incurred, both direct and indirect, through the participation of BFF services and at any grounds where services may occur. With the acceptance of my application for Services, or participation in BFF organized and/or sponsored events, I hereby agree to indemnify and hold harmless BFF and Releasees from any and all claims, suits, injuries, debts, demands, costs, damages, actions or proceedings or charges of any nature whatsoever.  

Media Release:  I acknowledge and agree that all media including photographs, video, live stream and audio recordings produced by BFF are the sole property of BFF and may be distributed and used for, but not limited to, and at the sole discretion of BFF, resale, advertising materials, marketing and/or promotional materials without any prior or future written and/or verbal consent. 

Communications:  I acknowledge and agree that from time to time BFF may send communication via email, text or other means with offers or information that I may find valuable regarding events that I have registered for and events or offers that I may like to register for in the future.  You may opt out of future communications at any time by selecting the 'unsubscribe' option if you are contacted, or by emailing BFF directly at  Please note that unsubscribing from one form of communication will not necessarily automatically unsubscribe you from all other forms of communication unless expressly requested.  That is, you retain the option to unsubscribe from communications you do not want, while remaining subscribed to those communications from which you derive value.  

Denial of Service: BFF reserves the right to refuse service and provide a pro-rated refund for services not yet rendered if it is deemed, at the sole discretion of BFF, that the program is no being used as intended.

Refusal of Refunds:  BFF reserves the right to refuse a refund if it is deemed the system is being misused, abused or otherwise taken advantage of in any fashion at the sole discretion of BFF or when a pre-arranged discount or special offer is provided with a 'Final Sale' clause as a part of the promotional offer.  Reasons for a refund refusal could also include, but are not limited to, abuse of the intended nature of the refund policy, excessive refund requests and/or miss-use of the services being rendered in any fashion. 

​Contests:  Contest prizes have no cash or retained value, are non-transferable and must be used consecutively for boarding services (ie, the full value must be redeemed during your pup's vacation or the remaining balance will be null).  Free shuttles are provided as a part of our standard service offering on select schedules; boarding and shuttles are subject to availability. 

Transfer of Services:  BFF is a member-based organization and requires an individual assessment (Meet & Greet) of all new pets, as such, all BFF services and packages are non-transferable.  As an alternative we offer a full refund policy for un-used services.  ​

Pricing:  Due to the high-cost associated with providing safe, reliable pet care through the creation of premium-quality employment opportunities in our community, conditions and pricing are subject to change without notice and all services are subject to availability.  Special sale and/or promotional prices will adjust back to their standard amounts without notice and as determined by BFF. 

Termination of Service:  BFF reserves the right to remove, at any time, and without notice, any pet that is deemed to be a risk to other pets, releases or itself for any reason and at their sole discretion and without limitation.  A pro-rated refund will be issued for any remaining, unused, services. 

Emergency Medical Services:  Should an animal be deemed as requiring medical attention, for any reason, at any time, the owners of said animal will be solely responsible for the full and total amount of the veterinary costs.  BFF, its employees and representatives maintain the sole discretion in determining the necessity of an emergency veterinary visit, including the selection of the veterinary doctor to be visited, and are NOT required to contact you for approval prior to the veterinary services being rendered.  We will do our best to contact you, when it can be reasonably considered safe to do so, in order to discuss the emergency situation and/or any fees or veterinary services that may be required.

I acknowledge that I have read and fully understand the terms and provisions of this waiver, release and indemnity and conditions and that I freely, voluntarily and unconditionally have agreed. 

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