Purchase Protection & Refund Policies

We know that life get's crazy sometimes, and you shouldn't have to worry about your pet care purchases when it does!  That's why your purchases are always protected when you choose BFF.

Dog Boarding Refunds

Vacation dates can change at a moment's notice and we want you to enjoy as much flexibility as you need to ensure a stress-free, vacation process. 

This is why with BFF you can adjust or cancel your pup's vacation at any time without penalty and you will always receive a full refund (or credit if you prefer) for any services that you do not use.  Hassle free, no-questions-asked, purchase protection for every vacation! 

We Kindly Ask...

Since space is limited at BFF and shuttles to and from the GTA are often in high-demand, we kindly ask that you provide us with as much notice as possible when cancelling or adjusting your service dates so that we may provide the space to other pups that may be waiting for their chance to vacation in the County too. 

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Dog Walking & Daycare Refunds

We want you to feel confident that your purchase is protected when you choose to partner with BFF.  This is why we offer our industry-leading, no-questions-asked, refund policy for all unused services purchased in the last 6 months.   All purchases that are older than 6 months will be provided with a pro-rated credit for their purchase value which can be applied to any BFF service going forward.  Credits will remain valid for 18 months from their date of issue. 

If you're unsure about your refund eligibility or have a special need that you would like to discuss, please give us a call anytime at 416.551.CARE or email info@bffplaycare.com.  When it comes to purchase protection our policies guide us, but logic and client satisfaction will always prevail!