Purchase Protection & Refund Policies

We know that life get's crazy sometimes, and you should have to worry about your pet care purchases when it does.  That's why your purchases are always protected when you choose BFF.

Dog Boarding Services

We know that vacation dates can change at a moments notice and we want you to enjoy as much flexibility as you need to ensure a no-stress, vacation process.

On-The-Fly Changes to Boarding Dates

Providing you with full flexibility means that if your holiday ends early for any reason we will always provide a full refund for unused nights once your pup returns home.  So don't be afraid to book that extra long vacation just in case you decide to extend your trip!  We have you covered. 

All Other Services

We want you to feel confident that your purchase is protected when you choose to partner with BFF.  This is why we offer our industry-leading, no-questions-asked, full or pro-rated refund policy for all unused services purchased in the last 90 days.   All purchases that are older than 90 days, are still eligible for a full or pro-rated credit which can be applied to any BFF service.  Credits remain valid for 1 year from their date of issue. 

Hidden Cancellation Fees & Holiday Price Gauging:  Would you really be here if we used those dirty tactics?  You will NEVER be charged cancellation fees or surcharged for weekends, holidays, or any other busy time of year.  The way we understand it, that's when you need us the most!  We're here to help!  

If you're unsure about your refund eligibility or have a special need that you would like to discuss, please give us a call anytime at 416.551.CARE or email info@bffplaycare.com.  When it comes to purchase protection our policies guide us, but logic will prevail!